SUPPORT SERVICES
36000

Over 36000 support tickets resolved to date
 
24/7

Support Available
2000

Over 2000 unique users access our servers daily
 

Support Services

For most businesses, IT can be a headache. Sometimes, you just need a helping hand to make sure that your IT works for you. That’s where we come in. Our qualified engineers work with you to ensure that your business IT is up-to-date and running correctly. Most IT support issues are fixed on the same day.

All our customers can log requests for assistance between 0800 and 1800 Monday to Friday, with the option for extended hours if your business demands it. For larger retail customers, we even offer support 7 days a week, including bank holidays.

Pay-as-you-go

We make an initial visit to get to know your IT setup, and to install tools that will enable us to help you if you get into difficulty. Then when problems arise, you just call us up and we charge you based on the time we spend resolving your problem – even if we have to come to site to do it.

Fix-on-fail

An annual IT support contract that provides peace of mind in the event that something goes wrong with your IT. We charge based on the number and type of items you want protected and when they fail, we will repair or provide a temporary replacement to get you back up and working again. Your only extra charge is for parts or replacement equipment if the item cannot be repaired, our time is covered.

All-inclusive

This includes all the benefits of “fix on fail” coupled to regular scheduled site visits by an engineer. We undertake preventative maintenance (applying updates, patches etc.) plus we handle your change requests; meaning that you don’t have to allocate this responsibility to a member of staff.